Shipping and Returns Policy
We do our best to ship orders within the 1 - 2 business days that we receive them. All orders are shipped via UPS or USPS Priority. Some of our products are shipped frozen, depending on the weather and/or distance to travel. All this is done to ensure that your order arrives in the best possible condition. Due to the fragility of our food products, we cannot ship to P.O. Boxes.
Most products are shipped from our warehouse located in New York. Some of our products offered on our website, however, may be drop shipped directly from the product vendor. In order to avoid products being stuck in transit over the weekend, we may ship orders placed between Wednesday to Saturday the following Monday. Most orders are shipped via UPS Ground.
A tracking number will be emailed to you when your order is processed. It is the customer's responsibility to receive the package on the first attempt. Please be aware that orders placed around major Holidays may arrive with a delay.
Please freeze products upon arrival!
Please inspect your products upon arrival! For special requests and last minute orders feel free to contact us at 1-888 945 8836. Our customer support team will be glad to assist you!
Only non-frozen items are included in the free shipping promotion. Frozen items and custom orders are not included .
Please note that we do not offer free ground shipping for those states that are in a 4 day transit zone or greater, as we need to expedite the shipping to 3 Day Select or 2 Day Express. We will upgrade your shipping for a flat fee of $12.99.
Please view the map to see if you qualify for free shipping. Any state in the green, yellow and lighter orange zones qualifies for free shipping.
All items being shipped internationally may be subject to customs or local taxes and fees. You may be required to pay such fees before receiving your item. GlutenFreePalace.com does not take responsibility for orders seized, damaged, or destroyed by customs and will not refund the cost of those items. Items can take between 15 - 35 days for delivery, not including holidays and weekends. Orders will not be considered 'lost' until 60 days have passed from when the order was shipped out. In the case of a lost item, GlutenFreePalace.com will only refund the cost of the item and not the shipping cost. Please check with local authorities for regulations that may affect your ability to receive your order. We can only ship dry items internationally.
Ordering online at GlutenFreePalace.com is quick, easy and secure. Order online at GlutenFreePalace.com 24 hours a day, seven days a week.
To order by phone call toll free 1-888-945-8836 Monday through Thursday 9am - 6pm and Friday, 9am - 1pm EST. Our professional and friendly staff are waiting to assist you.
We accept the following American issued credit cards: American Express, Discover, Visa and MasterCard. We also accept wire transfers, money orders and paypal.
All sales are final. Due to the fragility of gluten free items, we cannot accept any returns.
Please note: Shipping baked goods risks damage due to the volume of movement during the transport, via the carrier. We do not take responsibility for any damage that occurs during transportation, including mold. If the package is damaged upon arrival, please do not accept the package from the UPS driver. Please ask the driver to make note of this and contact us immediately. This will help us file a claim with our carrier chosen.
In addition, if you were shipped items that you did not order, or failed to receive some of the items in your order, please contact customer support at 1-888 945 8836.