Shipping and Returns Policy
We do our best to ship orders within the 24 hours that we receive them. All orders are shipped via UPS or USPS Priority. Some of our products are shipped frozen. Depending on the weather and distance to travel, we may apply gel packs and/or dry ice. All this is done to ensure that your order arrives in the best possible condition. Due to the fragility of our food products, we cannot ship to P.O. Boxes.
Most products are shipped from our warehouse located in New Jersey. Some of our products offered on our website, however, may be drop shipped directly from the product vendor. In order to avoid the products being in transit over the weekend, we will preferably ship your orders at the beginning of the week, on Monday or Tuesday, with UPS Ground. All orders made on Wednesday and Thursday will be shipped to you with a 1 or 2 day transit time (if it is in the 1-2 day zone).
A tracking number will be emailed to you on the day your order is shipped out. It is the customer's responsibility to receive the package on the first attempt. Please be aware that orders placed around major Holidays may arrive with a delay.
Please freeze products upon arrival!
Please inspect your products upon arrival! For special requests and last minute orders feel free to contact us at 1-888 945 8836. Our customer support team will be glad to assist you!
Ordering online at GlutenFreePalace.com is quick, easy and secure. Order online at GlutenFreePalace.com 24 hours a day, seven days a week.
To order by phone call toll free 1-888-945-8836 Monday through Thursday 9am - 6pm and Friday, 9am - 1pm EST. Our professional and friendly staff are waiting to assist you.
We accept the following American issued credit cards: American Express, Discover, Visa and MasterCard. We also accept wire transfers, money orders and paypal.
All sales are final. Due to the fragility of gluten free items, we cannot accept any returns.
Please note: Shipping baked goods risks damage due to the volume of movement during the transport, via the carrier. We do not take responsibility for any damage that occurs during transportation. If the package is damaged upon arrival, please do not accept the package from the FedEx driver. Please ask the driver to make note of this and contact us immediately. This will help us file a claim with our carrier chosen.
In addition, if you were shipped items that you did not order, or failed to receive some of the items in your order, please contact customer support at 1-888 945 8836. There is a 15% restocking fee for non food items. Please make sure to contact us within 7 business days along with a photo of the damaged goods. Food items returned after 7 business days without contacting us will not be refunded.